COVID-19 UPDATE
During the past 6 weeks, due to COVID-19 concern, Draga Eye Care has been open only to urgent and emergency patient visits. In anticipation of our reopening for all eye care services in the near future we ask that you review the new guidelines our Practice has adapted. We are reducing our typical patient schedule in order to ensure social distancing, shorten patient time spent at our office, and to ensure optimal care as we resume normal medical care operations. We are following guidelines published by the CDC, American Academy of Ophthalmology, American Society of Cataract and Refractive Surgery and the American College of Surgeons in order to ensure your safety and comfort during your ophthalmologic examinations or procedures. Telehealth visits are still available for patients who are unable to be seen in office but they are not nearly as optimal as an in person examination. Below is just a partial list of policies that we have already instituted:
1. All patients, staff, and doctors will have their temperature checked daily with a non-contact thermometer before entering the office. No exceptions.
2. All patients are required to answer a series of health questions regarding recent health problems, potential contacts as well as travel history.
3. All patients, staff, and doctors will be required to wear masks 100% of the time. If you do not have a mask, a mask will be provided but it is expected that you wear a mask to the office in compliance with rules issued by the State of New York.
4. Strict hand washing protocols have been implemented and gloves will be worn when the physician deems it appropriate.
5. We are limiting family members in the office and exam room. Unless there's a compelling reason, for example a young child or family member who needs help, family should stay in the car or in the waiting room.
6. We are happy to text patients from their cars letting them know when we are ready for them if they prefer to wait in the car after checking into the office.
7. We have always been extremely meticulous at Draga Eye Care with our cleaning protocols. We are now being even more meticulous! We clean every door handle, chair, countertop, of each exam lane between patients. We will also have a few full time staff members just assigned to cleaning the common areas and exam lanes.
8. We have installed special-made larger plastic shields for the equipment that is used during an eye exam so that there's a bigger and better barrier between the patient and doctor/technician during the exam at the microscope.
9. We have changed our procedures for patients being moved in and out of rooms for different parts of their exam. Patients will remain in the same exam room throughout the entirety of their visit unless you require specialized testing.
10.We have a significantly reduced patient schedule in order to ensure social distancing and reduce waiting room occupancy.
11.Patients will not be seated next to each other in the lobby or dilating areas.
12.Lastly but of most importance, Do NOT come to the office if you feel sick, have the beginning of a sore throat, cough, chills, aches or pains. We would much prefer you cancel at the last minute than come into the office in a questionable state of health.
We look forward to providing you care and are available for any questions or concerns you may have regarding an upcoming visit.
Sincerely,
The Doctors of Draga Eye Care and Surgery Associates.
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